Support at Home Transition

This page contains useful resources and tools to assist CHSP & Home Care Service Providers with the Support at Home Transition. 


The Australian Government is designing changes to the support at home aged care sector in consultation with older people, the community and service providers. The vision is to make aged care in the community and at home a safe place, where all older people have the quality of life they deserve.

The aged-care reforms are being designed to put older people first, by improving quality, safety and choice in aged care through:

  • trusted, safe and high quality care
  • equitable access for all older people
  • care that puts older people at the centre
  • sustainable care for an aging population
  • accountability and transparency to measure success

Support at Home – Frequently asked questions – December 2023

This document provides answers to frequently asked questions from the Support at Home Q&A sessions held in December 2023.

Department of Health & Aged Care Engagement Hub

The Australian Government is investing $17.7 billion into aged care reforms.

The reforms will make once-in-a-generation changes to aged care. The changes are about:

  • increasing high quality and safe aged care
  • providing dignity and respect to our senior Australians.

In this Engagement Hub you can get involved in the reforms and help drive change in aged care in Australia.

CHSP Funding Extension  – Grant Opportunity (GO6821)

This fact sheet outlines what existing CHSP providers need to know about the CHSP 2024–25 Funding Extension Grant Opportunity (GO6821) and program updates, including:

  • proposed extension timeline
  • program changes under the 2024–25 grant agreements
  • 2024–25 unit price ranges
  • CHSP Community Transport Pricing Pilot
  • Sector Support and Development and Specialised Support Services updates
  • CHSP compliance activities

The Australian Government response to the Final Report Recommendations of the Aged Care Quality and Safety Commission, is founded on the principles of respect, care and dignity.

This Paper outlines an overview of the proposed design for the new Support at Home Program. Support at Home will start in July 2023.

Safety Preparedness & Reporting

This document provides Assistance with Care and Housing and answers questions that cover arrangements for the 2022-2023 Commonwealth Home Support Programme extension and the new Support at Home program from 1 July 2023.

Sector Support & Development

This fact sheet outlines what providers need to know about the 2023-24 Extension and associated program changes.

Specialised Support and Services

This document provides Specialised Support Services answers to questions that covers arrangements for the 2022-2023 Commonwealth Home Support Programme extension and the new Support at Home program from 1 July 2023.

Training with ACCPA

ACCPA is dedicated to supporting the Aged Services sector by delivering a suite of practical, high quality customised Learning & Professional Development products, to support  the delivery of quality and safe care, meet regulatory and legislative compliance and to support and prepare organisations for policy reform.

CHSP and Home Care Program Manuals


The Commonwealth Home Support Programme (CHSP ) Manual provides an overview of the funds and requirements for delivering those services. It is for CHSP-funded service providers to use, and forms part of their CHSP grant agreement.

Legislation links

The Aged Care Act 1997 is the main law that covers government-funded aged care. It outlines rules for funding, regulation, approval of providers, quality of care and the rights of people receiving care. Laws on diversity and discrimination also apply to aged care.

Learn about how the Federal Government is reforming the aged care legislation to ensure we are responding to the needs of senior Australians.

Department of Health & Aged Care

Quality Agency Links

The Commission expects organisations providing aged care services in Australia to comply with the Quality Standards.

State Health Department Links