The Support at Home Information Hub is designed to provide CHSP & Home Care Service Providers with useful resources and tools in one place.


The Australian Government is designing changes to the support at home aged care sector in consultation with older people, the community and service providers. The vision is to make aged care in the community and at home a safe place, where all older people have the quality of life they deserve.

The aged-care reforms are being designed to put older people first, by improving quality, safety and choice in aged care through:

  • trusted, safe and high quality care
  • equitable access for all older people
  • care that puts older people at the centre
  • sustainable care for an aging population
  • accountability and transparency to measure success

Dept. of Health Engagement Hub

The Australian Government is investing $17.7 billion into aged care reforms.

The reforms will make once-in-a-generation changes to aged care. The changes are about:

  • increasing high quality and safe aged care
  • providing dignity and respect to our senior Australians.

In this Engagement Hub you can get involved in the reforms and help drive change in aged care in Australia.

The Australian Government response to the Final Report Recommendations of the Aged Care Quality and Safety Commission, is founded on the principles of respect, care and dignity.

This Paper outlines an overview of the proposed design for the new Support at Home Program. Support at Home will start in July 2023.

Safety Preparedness & Reporting

This document provides Assistance with Care and Housing and answers questions that cover arrangements for the 2022-2023 Commonwealth Home Support Programme extension and the new Support at Home program from 1 July 2023.

Sector Support & Development

This fact sheet outlines what providers need to know about the 2023-24 Extension and associated program changes.

Specialised Support and Services

This document provides Specialised Support Services answers to questions that covers arrangements for the 2022-2023 Commonwealth Home Support Programme extension and the new Support at Home program from 1 July 2023.

Training with ACCPA

ACCPA is dedicated to supporting the Aged Services sector by delivering a suite of practical, high quality customised Learning & Professional Development products, to support  the delivery of quality and safe care, meet regulatory and legislative compliance and to support and prepare organisations for policy reform.

CHSP and Home Care Program Manuals


The Commonwealth Home Support Programme (CHSP ) Manual provides an overview of the funds and requirements for delivering those services. It is for CHSP-funded service providers to use, and forms part of their CHSP grant agreement.

Legislation links

The Aged Care Act 1997 is the main law that covers government-funded aged care. It outlines rules for funding, regulation, approval of providers, quality of care and the rights of people receiving care. Laws on diversity and discrimination also apply to aged care.

Learn about how the Federal Government is reforming the aged care legislation to ensure we are responding to the needs of senior Australians.

Department of Health

Quality Agency Links

The Commission expects organisations providing aged care services in Australia to comply with the Quality Standards.

State Health Department Links

COTA (Council of the Ageing)

COTA Australia is a peak policy development, advocacy and representation organisation for older Australians, representing COTAs in every State and Territory and through them over 500,000 older Australians.

Volunteering Australia

Volunteering Australia is the national peak body for volunteering, working to advance volunteering in the Australian community.

Carers Network

Carers Australia is the national peak body representing Australia’s unpaid carers, advocating on their behalf to influence policies and services at a national level


ELDAC provides information, guidance, and resources to health professionals and aged care workers to support palliative care and advance care planning to improve the care of older Australians.


Older Person’s Advocacy Network

Seniors Rights Services

Our vision is for a society that respects and upholds the rights of older people. Our purpose is to raise awareness and empower older people to activate, uphold, extend and defend their individual rights. We foster communities to respect and value seniors and their rights. We achieve our purpose by providing legal services, aged care advocacy and community education.

Federation of Ethnic Communities Councils of Australia

FECCA is the national peak body representing Australians from culturally and linguistically diverse backgrounds. FECCA’s role is to advocate on issues that affect ethnic communities to government, business and our broader society to promote the ongoing success story of multicultural Australia.